Netflorist terrible service

I received terrible service from Netflorist during a recent purchase.

Firstly, I tried to request that they deliver before 4:30 pm, as delivery address is a company that closes after this time. They refused to entertain any requests, and I received a generic response to all messages. They also refused to reach out to the delivery team. Needless to say, the driver tried to deliver to an empty office at 4:59 pm.

Secondly, I ordered an engraved chopping board. Some of the ink did not take to the wood, and therefore not all letters were visible. I had to get someone (professional this time) to fix it. This is not how the product is advertised, and I was not informed that the product might not meet my expectations. I have been following up a response for weeks, and I am simply informed the issue is escalated. It was only once I had threatened them with the National Consumer Commission that I received a proper response, no less denying that they are wrong. Perhaps stop spending so much on marketing, Netflorist, and improve service delivery.