Netflorist Terrible seriver

Good day All,

I write to advise that we are disappointed with the service we have received from Net florist. Couple of the colleagues chipped in to get our boss a birthday gift. We placed the order 7 days in advance to ensure that she will receive her birthday gift early but to my surprise Net florist does not even prioritize clients, they have a don’t care attitude and terrible customer service.

Firstly, I had to call customer care twice and I used the chatbox yesterday, to track the order. The order was delayed – nearly the entire day went passes and only delivered to client at 06h15pm which was even more disappointing, I pleaded with the guys to assist in sending the gifts before 4h00pm, but they couldn’t help! THE COMPANY IS USELESS. Netflorist will take your money and give you a hassel.

Secondly, I called my boss to see if she received all her gifts, but I was told that the ADD ON’s Champagne and Thank you box chocolates was NOT delivered. Such a disappointment, I had very high expectations for Net florist, and this really is terrible service.

I had to call in today morning to find out but NO apology, NO proper customer service with your staff. Apparently the ADD On orders will be delivered today, but I wonder what time…

Netflorist, I will never recommend you to anyone!