NetFlorist takes your money but don't deliver!!!

I ordered something for my mother for Mother's Day. (Order number ***) I placed the order online on 8 May 2023 and paid immediately for delivery on Friday 12 May 2023. The package was not delivered as expected on Friday. Then on Saturday my mother received a message to say it will be delivered. Obviously she was not at work and she received a call from RAM but just missed the call, and immediately tried to call back but no one answered. They did not hoot at the gate or try to call her again so no one opened for them - one again, this was Saturday, already a day late. It is now Tuesday and she still hasn't received it!! You ruined Mother's Day!!!! I expect at least 50% to be refunded for the inconvenience and disappointment my mother and I had to go through and I demand that the package to be delivered today before 14h00 or I will escalate this matter to the National Consumer Commission (NCC).