Netflorist takes award for worst gifting service provider

I would like to express my utter disappointment in Netflorist. This is now the second bad experience I have had and I will no longer be using the Netflorist service for this reason.

I placed an order on 10 february 2022 for two items – personalised doughnuts and a personalised puzzle – both had separate delivery charges even though to the same address (that is an issue for another day).

I was told that the personalised puzzle was out of stock and whether Netflorist can credit me the amount – I agreed since I still needed to send something else other than doughnuts to the recipient for her birthday and I could use the credit to order something else.

It’s the 23rd of Feb and I still have not received a full credit to my account. Its my sister’s birthday tomorrow and by the way – she’s a disabled individual who looks forward to receiving these types of gifts from me on her birthday.

I have had NUMEROUS interactions with netflorist via email and I just had a call with an agent now and still NOTHING RESOLVED.

I have been chasing this for two weeks so I don’t get stuck in a situation where it’s the day before the birthday and I cant place an order for a personalised anything that will reach her on her birthday. Well guess what, that's where I am now.

This is the second time netflorist has left me high and dry the day before an event – previously they had no stock of a cake that I paid for for my dad’s birthday, and they told me the day before (and there was no appropriate alternative). This was after me telling the family not to worry to get a cake as I will be sending the birthday cake over.

Their service is centered around special events and yet they are experts in ruining them.

The worst part is – there were numerous opportunities to rectify this before I reached this point. This company clearly does not pride itself in customer service.