Netflorist take and keep money, without delivering the goods!!!

In August my sister bought a gift for me consisting of a mat, bag and birthday cake. I only recieved the mat. It has been an ongoing battle with them to get a refund. They either just ignore the emails or send us from department to department. This is theft and they are happy to keep the money for which I never received all the goods. They are dishonest, doesn't care about client service, basically are happy taking money from people and keeping the goods Be aware they are out to ***** from you. It is now mid October and they still use the pathetic excuse of high email volumes for not replying to me! Be careful, stay away from them!!!!!!