Netflorist - Supply Chain Inefficiency

I ordered a Chateau Gateaux Vanilla Dream Cake on 17-12-2021 for delivery on 04-01-2022 for my wife's birthday.

I received a call on the day of delivery at 13:00 to be informed there is no stock of the selected cake with options for alternatives - unfortunately the options presented did not align to our initial preference.

When I enquired why my 2 week lead time was not sufficient for their supply chain I was informed that NetFlorist only check's and releases stock on the day of.

Apart for the logistical inefficiency, this led to a poor customer experience as I had to then drive around (and brave Omicron, the reason for an online delivery in the first place) to find an alternative so we could actually light some candles and cut some cake for my wife's birthday.

If you want to celebrate any special occasions and want to ensure you mitigate any risks - using Netflorist could be to your own peril.