Netflorist sucks Lolli pops

Firstly very appalled at the level of service received from such a big organization, I guess that the price one pays when you grown so big you forget about the little things. I placed an order online on Friday, I used a wicode received from my rewards program with my bank, I processed the order and completed the payment however when that process ended I received the invoice that showed the full amount excluding the discount voucher which was initially accepted on the system. I proceeded to follow up with the chat bot online who when the agent there could not understand the above, she conveniently closed the chat assistance, i then called the call center, I spoke to a consultant who then confirmed the transaction but could not confirm what amount was deducted or if the discount was app**** as per the online order process(VERY WORRYING THAT YOU CAN NOT TRACK PAYMENTS????). This consultant proceeded to ask me for the email that netflorist sent me with the discount code (EITHER AGENTS NEED TO BE TRAINED TO LISTEN OR WHAT IS BEING OFFERED WITH PARTNER REWARD PROGRAMS!!!). The call then got cut with no call back, I then proceeded to call again and asked to speak to a manager who of course was not available which makes sense because they not around to MANAGE their staff. A floor supervisor by the name of Lebogang tried to help me which ended in me cancelling the order due to no peace of mind, that Netflorist actually knows what is going on. He then advised that he will cancel the order because I could not confirm what was deducted off my Credit Card used for the order as the amount was still in clearing. I then agreed and received a email confirmation that the order is cancelled, to my surprise the discounted amount was actually deducted off my account. Further to this the surprise was spoilt because a message was sent to the receiver to say that I cancelled the order, this is totally **** service from Netflorist because you don't get the business, you guys are sour pusses and spoil the surprise. Totally unprofessional , maybe if you spent more time and money on training and systems and less on Ads that deceive the public with your stupid character Herald, you can possibly offer a better service.