Netflorist SUCKS!

We ordered a Mother's Day bouquet on Thursday 6/5/2021 for delivery on Saturday, as promised on Netflorist site. No delivery happened Saturday or Sunday. NO service consultant available to assist, NO updates on their website on the order, NO communication from their side. NO explanation this morning, NO apology. Why don't you at least have a 24-hour helpline available? It left a VERY bad taste in my mouth and I will doubtfully make use of your service again. Asked for a refund this morning. Let's see if they keep to the promised 72 hours. Maybe they must also allow clients 72 hours to pay, so we can at least see if delivery does happen. The worst is that when I asked the "service" agent where I can complain she, without hesitation, referred me tho Hellopeter. This says a lot about the way they care about their business and clients.