Netflorist Sucks!

I placed an order on 06 May 2020 for Mother's Day. The next available delivery was 12 May 2020. I purchased two different items but to one delivery address. WOW! I was charged two delivery costs which is not cheap! I went all out because I haven't seen my mom since November 2019. So firstly I could not log in because they refused to acknowledge my login details. I had a previous issue with Netflorist 3 years ago and never used them again but this year I thought I would give them the benefit of the doubt. Now I know never to use them again. So I placed my order and Netflorist took my money etc done deal. Come to the 12th May 2020 and only one item was delivered not two. So I call them and wait forever and their answer is, "I can't get hold of the driver but it will be delivered by 6pm today" at this point it was already 16:30pm. Guess what?! The flowers were not delivered on the 12th May 2020. In my job I deal with drivers and they need to be available 24/7 while on the road no negotiations. They are provided with Bluetooth handsets aswell as a car charger so no excuses. The flowers were delivered on 13th May 2020 I am very disappointed in the service and the face that no communication was made with the customer. I will never use their services again. After many bad reviews they clearly don't care to correct and fix the problem to avoid this in the future they choose to ignore it.