Netflorist South Africa poor service.

On the 18th December 2018, I ordered a total of four deliveries to various addresses in South Africa. Two were eft payments, and two were eBucks payments. The final 4th order showed as successful and gave an order number which turned out to be a duplicate number of my previous order. This was the start of my incredibly poor service from a person called Wendall. After my written email request for clarity that my order was not showing on their system, but the eBucks payment had gone through my bank. Wendall requested a screenshot of my eBucks FNB account - which I sent him. He then wanted a statement of my eBucks account which I downloaded and emailed to him. On following up telephonically, he claimed he had not received it. My records showed he had received it. I resent it also requesting the contact number of the CEO of Netflorist. This never arrived despite repeated requests over many emails. On writing (27th) I have still not had my order delivered. On one of my many calls, I spoke to Lungile who assured me that she would see that Wandell finalised my problem.