Netflorist should be BADFLORIST

It is the third time in a row that we had exceptional poor quality from Netflorist. First my daughter received a dead plant and none of the gifts paid for, for her 21st Birthday, then yesterday we received a wilted bunch of roses without the gift, after complaining, a very rude staff member deliver a creased shirt at 20:30 at night. We have tried to phone the customer care line, with no reply. We have cancelled and asked to be taken of their mailing list 8 times now. Still they send spam. We even tried to contact them on FaceBook, where they rep**** with an email address and never rep**** to any emails. Netflorist should be refunding people's money and not be allowed to do business anymore and definitely reported to the Consumer Protection Board.