Netflorist Shocking service and product

I have dealt with many florists around South Africa and always had good service. Unfortuanitely I was left with having to use Netflorist for my last delivery as there was not a florist that I knew in the area I needed to deliver in.

It was misrepresented to me what I would receive by the agent on duty.

When i complained I was told it would be replaced on Tuesday due to the public holiday.

When it did not happen i went around in circles and they denied knowing anything about it.

When I tracked down the person I was dealing with I sent a photo which I was not asked for in the first place to prove that what they sold me and what I had paid for were not the same.

I was then repeatedly spun the same story that what i was told was an approximate, something i would not have originally accepted.

Later on in the same conversation he then said exactly what he had said in our first conversation about how many stems i would get.

When i comfronted him on what he had just said he then went back to the nonesense statement.

At the end of the day they then refused to replace the bouquet as promised.

I spent a lot of money for less than what was promised, i spent ages going around in circles and phone calls.

Shocking company.

They are dishonest once they have your money they are not concerned to cheat/short change you, cover their tracks and basically they don't care about their integrity, their clients or their service.

I will never use them again and I suggest people who do not want to be dissapointed also give them a wide berth

It left me embarrassed to my client and out of pocket as well as looking silly as i aplogosed to her and told her they would be replaced.

Disgusting company