NETFLORIST - SHOCKING SERVICE

I placed an order on 10 Dec to be delviered on 14 Dec which was confirmed by Netflorist. The order is still outstanding today 24 Dec. Even worse my client is on vacation now until mid Jan and assumes I have forgoten him. This is my biggest client. I sent Netflorist an email about this on 20 Dec and up to now, I have not had the courtesy of a reply. SHOCKING SERVICE!