Netflorist shocking service

Order ***. We ordered a chocolate hamper for my 86 year Mother for Mothers's day. We accepted that delivery would only be on 19th May, as advised. To date no delivery has happened. We have phoned and e mailed daily with no success. It is impossible to escalate. I cannot believe how bad Netflorist has become. It's far easier to purchase online direct from supplier to deliver. I cannot see Netflorist surviving with this attitude and service. We are desperate for some sort of service for my Mother who was looking forward to the hamper. Craig ***