Netflorist Service degrading - advert is better then the services they promise on the ads

I placed a valentines order on the 27th of jan, enough time for them to get the stock and order ready for delivery.

Order ***

today the 14th i login to find that my order says order received, I call the branch, they tell me ram had a issue delivering, while waiting 10 mins on the line for rose call them, the call gets dropped, understanding that there vendor takes time to answer

i call back ask to talk to a manager, the lerato asists, then tells me they not picking up she will call me back, i then get a call from rose apologizing for the call drop, which is great and says its with danwing

the delivery happens, to find out the Amarula chocolates on my order are not in the box

I call back and explain the next call agent, she advised that they have allot od deliveries, drive must have missed it, thats not an excuse, i advised her that i ordered it way in advance and that's no excuse.

its not about the missing chocolate, its about the principle of it all. this was our first valentines as a engaged couple, thank you for disappointing my order, and also not making a note on the card as requested

you website on the day was also broken and loading pages wrong and had to refresh a few times just to proceed - my next complaint will be on facebook status. if this does not get resolved