Netflorist ruins Mother's Day

I would like to lay a formal complaint against Netflorist for the terrible service I have received.

For the second year in a row, your company has not delivered a mother's day gift on time. Mother's might mean nothing to you, but my mother is extremely important in my life. The fact that this is how you treat such an important day for many women in this country, is really disappointing.

If you cannot deliver a service for a such an important day, then do not make promises that you can't as your company can obviously not handle mass orders for one day as you have proven that from the numerous complaints posted on your Facebook page of mother's day gifts that were not delivered.

Your company should have dealt with this matter a lot better. Instead of just pretending that it was business as usual, your system should have immediately picked up the maximum amount of orders that you could handle and should not have allowed orders to go through after that amount as you knew you would not have been able to deliver on it, and you should have rather referred customers else where instead of being greedy by just accepting everyone's money knowing full well that you could not deliver.

If you had already accepted the orders and only then realised that you could not deliver, you should have had a system in place, to immediately contact all the customers whose orders would not be delivered on time, giving them the option to either cancel and get a refund or willingly accept the order to be delivered late on condition that you add something extra in consolation for the late delivery.

Instead all you do is continue with business as usual, continue lying to customers and making empty promises and expect customers to call after you days after the delivery was due but still not delivered.

If this is truly how you run your business, you should shut down your company as you are not worth the money that many south africans are spending to celebrate special days in our lives.

My mother is nearly 70 and lives alone in the Eastern Cape. For the 2nd year in a row you had made her sit whole day in anticipation of a mother's day gift from her daughter that is over 700km's away and not have it delivered day after day after day.

A gift that was due to be delivered on Friday the 11th May has still not been delivered by this day, Tuesday 15th May.

I placed the order on the 9th May and 24 hours later I received an e-mail advising there was a problem with the system and that my picture did not upload properly (heaven alone knows why it took them 24 hours to figure that out). I had immediately sent the picture via e-mail as per request. When I called the next day, Friday the 11th (the due date of the delivery) to follow up as to if it would still be delivered on time if they were still looking for a photo the previous evening. I was advised that your system had shown that I had called in and requested a change in delivery for Tuesday the 15th May. How someone from your company could be so ********* in **********ly putting that on the system when I had never called for such a request, heaven alone knows. Mathabo, who I had dealt with on the phone on the Friday, then advised me that she had just sent an e-mail requesting that the item be delivered the Saturday 13th so that it would still be on time for Mother's day. Saturday came and went and no delivery was made. I posted a message on your facebook page on the 12th May advising of my situation and I was advised by the admin on the 13th May that the item would be delivered that day. (I have tried to attach copy of that but the admin has since deleted my comment and their reply from the facebook post) Sunday came and went and no delivery was made. Monday came and went and no delivery was made. Today I called to find out what the status was yet again. I spoke to Zenobia who then followed up with RAM and then advised that unfortunately RAM will not deliver the item today as they received it too late so it will only be delivered tomorrow, 16th May (5 days after it was due to be delivered).

Do you honestly call this customer service? Is this really what Netflorist stands for?

Just to let you know that I am definitely not ever going to use your service again and I will make sure to pass on my disappointment to every platform there is so that I can save many other mother's in this country from not being disappointed on Mother's Day ever again due to your company not delivering what you promised.