NetFlorist Ruined Valentine's Day

I ordered 4 items on NetFlorist on 8 February 2018 to be delivered to my wife on Valentine's Day.

I then paid for all 4 items, including separate delivery charges for each, despite them all going to the same recipient. This in itself is ridiculous.

This morning at approximately 10AM, my wife received her flowers (item 1), but up until now, the other items have not been delivered.

I had to spoil the surprise and ask her to wait at home for the other gifts to come, but they have still not been delivered.

Surely the logical thing to do when delivering multiple items to an address is to deliver them all at once?

This kind of service has ruined Valentine's Day for my wife and I certainly will not be using your services again.