Netflorist ruined my Mom's birthday.

A very special day is ruined because of Netflorist, extremely disappointed that I can clearly see that making money is more important than good service. I understand that it was a very busy time with Valentines day, but a successful business should know their limit on orders, work, whatever it is they do, not push to make money and fail in the most important factor anyway.

I've requested a refund but doubt that I'll see my money again.