Netflorist ruined my Anniversary

Worst service actually. Hubby ordered flowers to be delivered on Fri 29/03/19 for 11am to my work to surprise me for our wedding anniversary ,They called me at 16h30 to ask where they must deliver to (we finish early on a Friday..hence early delivery was requested)he gave them our house address..no delivery..surprise ruined.Why call the person to whom to whom you are delivering to instead of the person that ordered???No Idea where the logic or sense in that is.My hubby then gave them another chance to deliver on Sat morning by 10am..nothing.I told him to cancel..which he did while we had lunch on.Saturday.We have received no apology or call back or anything.I got home a half an hr ago and guess what?Netflorist delivery standing in front of my door.I said sorry..My anniversary was Saturday..you two days late,we cancelled so please take your flowers and we will tell everyone of your pathetic service.Go on their FB page and see the bad reviews.