NETFLORIST - ******* AGAIN AND AGAIN, A DISGRACE OF A BUSINESS

My Daughter in Los Angeles ordered and paid for flowers for me for Mothers Day the 9th May. They never arrived. Over a period of 7 days, I called Netflorist 18 times (5 of which I was cut off), I wrote 4 e-mails and my daughter corresponded and called 7 times to try and resolve the situation. No messages were forwarded to the correct people and NOBODY CALLED me back. Out of sheer frustration and lack of time to continue this charade, I wrote an e-mail to the sales co-ordinator and "Orders" cancelling the order, requesting someone from Management contact me and an immediate refund. All I have received to date is a sarcastic message from the Sales/Customer Service co-ordinator Jordan. So, am I the one to have to co-ordinate the refund and will I ever get to speak to someone who knows what they are doing? Mother's day came and went 9 days ago and still no happy ending. This is not the first time this has happened!!!! Netflorist: ***** your loved ones money by charging outrageous prices, don't deliver, respond in an unprofessional and unmannerly manner and then disappear. You: Spend hours following up costing you time and money and are left to pick up the pieces (maybe get a refund-still to find out) and spend more time and money. OUTRAGED, DISGUSTED, FRUSTRATED, ANGRY CUSTOMER with very disappointed daughter !!!