NETFLORIST REFUSES REFUND AFTER FAILED DELIVERY

I PLACED AN ORDER ON MARCH 22 WITH NETFLORIST WHICH FAILED TO REFLECT AND WAS NOT DELIVERED BUT FOR WHICH I WAS CHARGED ANYWAY. AS I PAID VIA EFT MY ACCOUNT WAS DEBITED WITH R224.50. AFTER WEEKS NETFLORIST PROMISED ME A REFUND BUT STILL HAS NOT DONE THIS. I KEEP ON RECEIVING e-mails FROM THEM TELLING ME THE MATTER HAS BEEN RESOLVED, YET NO PAYMENT HAS BEEN RECEIVED. THIS IS OUTRIGHT THEFT!