Netflorist refunds/incorrect personalised gifts purchased.

I ordered a personalised gift for my sister's birthday and Netflorist spelt her name wrong. When i asked for a replacement gift, they said i was to be charged a 50% handling fee as well as an additional delivery fee (This amount combined costed more than 50% of my initial gift.)

Less than 2 hours after the initial email where i refused to pay this absurd amount, I was then told they had no stock available. They thereafter offered me a full refund to replace the order which they just told me they dont have stock of. I was informed that they will collect the incorrect personalised gift the next day (16/11/2022). On the 21/11/2022 i followed up with Netflorist to find out why the gift has not been collect as yet (6 days later). Their response to this was "This was an issue on our end, and we are looking into amending it with the relevant department. We have requested that the gift be collected today (21/11/2022), however, due to time restriction, this may be approved for tomorrow (22/11/2022). I had followed up with Netflorist on 23/11/2022 - order still not collected. they now informed me of system issues that they are currently having.

In conclusion I've been struggling with Netflorist from 12/11/2022 to date to collect this incorrect gift and process my refund. This is such bad service and I will never use services again! I just want my money back or give me what i paid for. Its as simple as that!