Netflorist - Quick to Accept Payment, TERRIBLE at Executing the Service you pay for

I am appalled at the level of services received. On 09 May I place 2 orders, one destined for Eastern Cape and one for Western Cape to be delivered on mother's day i.e. its a surprise. Yesterday I got a notification that the Tulips (western cape) were being delivered yesterday, when my invoice clearly says 13 May 2018. I spoke to Kwanele at the call centre who said the system said 11 May 2018. I then got an email to say the Tulips were signed for by ‘Tumi’…I don’t know who that is but it is not the intended recipient. So the Tulips i paid for are being enjoyed by a stranger as we speak! Today the rooibos gift set (eastern cape) is currently in transit. When i looked on the system, in fact 2 of 3 items ordered were in transit. Again, against the wishes of my order and in contradiction to the invoice. I got an email from Heather Mo****ng to say the flowers cannot be sent to eastern cape - yet my payment was swept up so by Netflorist, but only AFTER was i told certain things. I spoke to a guy by the name of Shaun today and he said he will sort it out, but while holding on, the call was disconnect from Netflorist side. I was on the phone for a good 40 minutes, and no one bothered to phone me back Questions: Why does the invoice state 13 May for all 6 items I ordered (2 different orders), yet 4 of the items have been prematurely processed. Why does netflorist accept payment for items that it cannot fulfill? Is this a method of locking a customer into a sale? Because actually i want the entire order cancelled now Why are items from separately processed, where from the order it is clear that it is destined from 1 person at 1 address i.e. meant as a gift as a unit? Nevertheless, I would prefer to get a full refund for the total of R1515,56 due to: Surprise has been spoiled for one of the recipients as she was phoned yesterday Instruction set forth by me as a client were not followed i.e. delivery om 13 May for all 6 items I bought items specifically under mothers day products, yet no one had the presence of mind to stop premature deliveries as they were intended for mothers day only I simply want 100% of my money back. There is zero faith left in me for Netflorist so i do not trust that you will execute on Sunday. Please give my money back as fast as you were able to accept it.