Netflorist: Product dissatisfaction, bad service.

I wish I had checked this forum before ordering 3 deliveries with Netflorist. The first delivery was okay. It was delivered on the correct day, albeit quite late in the day, but they do give you an option to pay extra for delivery before 12pm. My only gripe with that one was that they swapped the bottle of wine for a packet of coffee. While my husband does enjoy coffee, it was an anniversary gift and I specifically wanted the wine. There is fine print that warns one that if there is no stock, an item will be replaced with something different. While I understand this, I also think it's a bit ridiculous that they were out of stock of wine, considering the MANY gift combinations that include wine. What if my husband didn't drink coffee? The whole point of choosing these gift boxes/crates is that they are so personalized. My second delivery was delivered on the correct day, and thankfully both the flowers and the snack box were delivered together to my mom for her birthday. My only complaint with that one is that the flowers looked nothing like the ones I chose on the website. They were the correct flowers, but totally different colours. Again, I specifically chose this bunch of flowers because my mom loves that specific colour. The third, and absolute last, order was sent on 09.10.2019, as I requested, but only one item was delivered. I phoned to ask why the other item was not delivered with the flowers and was told that because it was ordered from a different section it would be delivered at a different time on the same day. I accepted this, although I find it strange that this is the case. Why are orders not assembled and kept together for delivery? Thereafter I was phoned back to be informed that there was no more stock of the second item. This is totally unacceptable! I placed the order on 26.09.2019. Surely someone could have contacted me BEFORE the delivery date to inform me of this??? This particular item is very personalized, specifically chosen for her wedding theme and engraved with her and her fiance's names. I was told they did not know when they would get more stock. It is absolutely shocking that people spend so much time, effort and MONEY (Netflorist is NOT cheap) on choosing specific gifts for loved ones, only to be left disappointed ON THE DAY OF DELIVERY! I complained to the lady who phoned me back and told her to find out when there would be more stock. She did get back to me the same day to let me know that there would be stock next week Tuesday or Wednesday, but that is yet to be seen. I am sorely disappointed with the products as well as the services. For such a well-known, reputable company to provide such shocking service is unacceptable! I was also not offered a refund or compensation of any kind, and the lady I spoke to had an attitude. I also sent an e-mail to customer service, but have yet to receive a response. I had planned to use Netflorist for all birthdays and special occasions, and I would have spent a considerable amount of money, but after these experiences, particularly the last one, I have changed my mind. I will shop elsewhere. I don't recommend Netflorist.