NetFlorist - Poor Service, No Delivery of Order in Time-Frame, No communication of non-delivery

Poor review based expected outcomes regarding delivery and poor customer relations. Ordered an arrangement on 28th November 2024 for delivery on 29th November 2024. By 16h45 on Friday, I phoned the helpline who told me to wait until 5pm for the driver. By 16h55, I phoned again and gave my residential address for delivery if driver could not make delivery at my work address. Nothing delivered on Friday. Nothing delivered on Saturday or Sunday. I had to phone in to complain on Monday before they re-issued the arrangement for delivery today. There is no communication about not meeting delivery times or options for contigency plans to meet the delivery expectations. This will my last bit of business with them! Less issues with other suppliers, I'd rather personal purchase from a florist next time! Bitterly disappointed.