Netflorist Poor service delivery

It is with great irritation and disappointment that i express my concerns of Netflorist's POOR service delivery . it is even more annoying as Netflorist is in the business of creating a positive and special experiences for its customers and this is largely attributed to their on-time-delivery.

I received an email notification, on the 14th of Feb 2019, that my delivery was in-transit unfortunately it never arrived. Needless to say i am very disappointment as i was not given any updates by either email or phone call. i am particularly upset as this was a valentines day gift and i question the value of the gift as it is now being delivered a day AFTER Valentines day.

Highly disappointment! shocking!

My plea is that Netflorist make actual contact with me and not an automated email to address my concern.

Kind regards

Jordan Pillay