Netflorist Poor Service

Hi there, a couple of months ago I sent a gift via Netflorist to a friend of mine. For 2 days they kept telling me that my order was delivered and that my friend should feel “warm and fuzzy inside”. Finally they had to redo the order because they had delivered to some odd person who signed for my gift!

Now someone from overseas sent me a gift via Netflorist which was meant to be delivered on Friday, 4th December. The lady from overseas contacted me to find out if I had received my gift. Apparently it was delivered to my work address that day and some odd person, once again, had signed for it. My friend asked me to check, which I did yesterday morning. They tried to cover up their mistake and said it hadn’t been delivered incorrectly, and that was an error on their system that they had sent to my friend!! They said they couldn’t send it out the same day because it was a bit late now, but promised that it would be sent today in the morning. Well, by 11h45 it had still not been delivered so I called again. I spoke to Jennifer and she said it was in only production now - at almost midday. She said it would be delivered today. I asked to speak to their manager and she said that they have to escalate that request first and I would get a call back within a hour. She assured me this would happen. By 14h00, I called again and spoke to Sade. I asked to speak to the manager and she said he couldn’t talk to me and would call me back. I told her that he was supposed to do so over an hour ago already. I told her that if he couldn’t make time to talk to me now, I would come to you. She said he would call me back on my cell and that my order was being delivered. I told her it was not good enough. Manager was apparently in training. His name is Wendell Adams and he was too busy to talk to a customer who had been messed around so much and had still not received her gift. Please help.