Netflorist - Poor Service

Netflorist has failed yet again. Year after year, I make use of this service and consistently seem to be disappointed. Yet again, an order placed for delivery has not arrived, this after calling early this morning to ask why the item was not out for delivery. After being assured that it would be delivered today, I waited patiently, only to be disappointed yet again. This order was (according to their website) ready for delivery since the 12th of Feb. Failing to meet logistical commitments is the epitome of bad service or in this case, no service. What you fail to understand is that all the customers that have posted on HelloPeter today, trusted Netflorist for deliveries to their special someone’s. Tomorrow, Valentine’s Day is no more. The gift loses its appeal if not delivered on the day that delivery was promised. Netflorist needs to issue a public apology and your logistics and operations teams need to be taken to task. Please rectify your failure to deliver with apologies to all that have been let down today.