NETFLORIST poor service.

I placed an order on 13 April 2020 for delivery on 14 April 2020 on products considered "ESSENTIAL" according tho their website. I follow up on the issue on 14 April 2020 at 15h30 and the only response I get is : "Please be advised that your order is currently out for delivery 03:21 PM Please be advised that we do not guarantee delivery time . Your order will be delivered during the course of today. You will receive an email notification once your order is delivered. 03:21 PM"

I am not impressed needless to say. The least I could expect is some form of indicative feedback.