Netflorist Poor Service-

If its possible to share '0' stars i would. The team at Netflorist has really lost the plot, perhaps they have too many clients and don't care about the individual one that also spent their money to purchase these overpriced products in the name of convenience. I have a custom cup order that was meant to be delivered on Friday which never happened, I was told on Monday however when i follow up with the call center they don't have any access to drivers, schedules or anything that can assist them in not making it look as if they are ***********s'. The way this company is going , it really better watch out as its MOST deff going to loose more and more clients due to utter lack of process control that makes sense. How can an order dispatched in the morning still be on route after 5pm when the location its going to is less that 8 kilometers away , something that was meant to be a special item delivered on a specific occasion took 4 days to be done and still its not anywhere close to the recipient, no one can contact the driver , no one can see the last delivery address completed, total and utter foolishness. I have called inn over 5 times to make sure everything is in order however the lack of a logical process at Netflorist has resulted in yet another day of disappointment, to think if you spending close to R1000 with someone you would get better service. You guys at Management need to catch a wake up