NetFlorist - poor service

My husband order me flowers from NetFlorist as a surprise for my birthday 19 June 2019. The flowers was delivered at my office after I already left for home 16:00. The delivery guy was very rude as my collegue pointed out that the flowers was already half dead and dry. The next morning I took photographs to send them my dissappointment. The flowers seemed more than a week old already. An email was sent to them about our disappointment which they didn't even bother to answer. My disappointment is that you pay quite a bit for this and the are misusing their organisation - people pay for bad services and bad quality!! The only one here loosing is the customer as they still make their money for a bad product. Not mentioning that arrogance to ignore my email without a sorry, reimbur*****t or even a flower replacement. This is definetly not a company with integrity. I will not ever buy any flowers from them and will share my bad experience with all my friends, family, and collegues