NetFlorist Poor Service

I ordered something for my fiance this morning at around 10:00am. When I tracked my order at 12:00pm it was en route to her work address, a few hours later at 14:00pm the order was still en route to her work address. I called them and asked for an estimated arrival time, they said the ETA will be 16:10pm. It is now 17:00pm, my fiance left work already and the package is still not there.

NetFlorist has very poor service and they can be sure that I am not 100% satisfied ''as guaranteed'' . Please refund me my money as being late and making "U-Turns like Elvis" does not have the special effect I wanted.