Netflorist poor service

I placed an order on Sunday, received the wrong order on Tuesday, got told it was my fault (even though I sent proof that there is clearly a UI issue on Netflorist's side) and it is now Friday and I am still waiting for them to respond on my numerous emails to have this resolved. There was no attempt to check their own site to see what they are offering customers, just an immediate finger pointing and I was told that I need to pay for them to fix their own mistake. They have received their money and now they can't be bothered to rectify the situation. It is a pity we are forced to give a star because you do not deserve even one.