Netflorist Poor Service

Placed an order for flowers to be delivered today, 9 May. Then received an email at 17h52 confirming delivery was at 17h20, and confirming received & signed by my wife.<br> No delivery was received whatsoever, none at all. <br> Call the emergency number ***, and the line was down. <br> <br> Very disappointing so called surprise for Mothers Day!