Netflorist Poor Performance

I ordered and paid on the same day, the 8th of February, a birthday gift for my fiancee for the 16th of February delivery. This delivery was never delivered, only to find out on the 16th of February that they never received payment notification, which I had to resend today.

Why can they not follow up on their orders by means of telephone call if they do not receive payment notification?

My Company of which I am a director ordered valentines gifts for our wives, my delivery to my fiancee was only delivered 4:10 pm the afternoon at my fiancee's workplace, that is the time that people are leaving for work?!

Save to say i will never use Netflorist EVER again and will NOT recommend them to anyone.