NETFLORIST - POOR COMMUNICATION AND DELIVERY

My order no. was *** if management at Netflorist wishes to contact me.

The order was placed on Thursday the 27th Oct with a delivery date of the 31st Oct selected. 3x products orders and only 1 item has been delivered. The 2x products undelivered were personalized items. I emailed on Thursday the 27th regarding the personalized items photos and was advised on Friday 28th it was received and they are working on it. At no time was I advised they were experiencing delays with that department or the delivery date would not be met.

Today, Mon 31st Oct and the plant only gets delivered. No feedback given to me until I reach out to the contact center. Spoke to Andele at 11:06am and requested the personalized items be cancelled and with a refund to me, he could not provide me with a reference for the call and I was advised he would call back in 10min which never happened.

Reached out to the call center again at 12.57 and spoke to Ashwin who followed up and called me back at 13:16 advising my refund will be processed in 1-3 business days into my bank account.

Advice to anyone looking to order from Netflorist, stick to the basics like flowers with them and personized items stick to someone local.