NETFLORIST PLAIN DISAPPOINTING AND LACK OF CUSTOMER CARE/SERVICE

I'm not sure why I must give a star here, I would've preferred a no star option, for zero.

Order placed for Deliver Thursday 26 May, it is now 1 June and order still not delivered. There's ZERO communication regarding delays unless I FOLLOW UP and ask. What makes it even worse is that I am assured everyday my delivery is coming on the day and look where I am. Almost 1 week later ,no delivery. The online Chat platform is also pretty useless as it's just empty promises one after the other and if you do not respond quickly your ticket gets closed and back to square 1 of explaining the issue with someone else. The email address 'Orders@netlorist' is also null and void. I have asked twice on the online chat platform for an alternate email address to lay a formal complaint and ...?? I do not receive it.