Netflorist - pay full refund as promised

So today is 14 September, almost a month and I am still communicate with Netflorist , trying to make what what’s wrong to right. Now they say they need a handling fee charge of R155. Why would you charge a handling fee i for an item that wasn’t delivered. Will they refund my delivery charge for my original items that were delivered. I asked for a refund receipt which is still not emailed. The amount refunded was almost half . This is **************** . Will they refund my international calls to them to try to get delivery done from 13 aug till 20 August . What about my emotional trauma and telephone calls made from international numbers. Is this reimbursed- as communicated on 23 aug , a full refund was promised. Now it’s a month and I am still emailing phoning to get this as communicated- A handling fee was not communicated . As per email and telephone communications , a full refund was communicated. Honour yourself at least.