Netflorist Pathetic Service Delivery

<p>Order # ********** 20 I ordered a large Hatbox Filled with chocolates for my sister’s birthday. Upon seeing a picture she posted it was not the item I paid for. I have since last week been chatting to Bronwin in the customer centre who tells me that if it is opened it cannot be exchanged. You can’t expect the recipient to know what was supposed to be delivered then once they've opened it or eaten from it, to now know it was the wrong item sent in the first place.Only the sender would know and its unfair to now say to the sender that because the recipient opened it, sorry we cant do anything about this.I am very frustrated now. You people messed up in the first instance now I and my sister must be inconvenienced .I have been a long and loyal customer of Netflorist I use your service at least 3-4 times a year, this is disgusting.Being treated like a ********,how the hell are you expecting the receipient not to open the gift.You people probally get away with these kind of things because we pay far more than what you deliver to the receivers then no-one ever follows up between the sender and receiver.So you think this service delivery is suitable.</p> <p> </p> <p> </p> <p> </p>