Netflorist, Pathetic service and dishonest

2 years in a row, I have tried to surprise my wife at work with a Valentines gift and 2 years in a row it did not arrive on time and was sent to the wrong place.

I called now today and I was able to speak to someone who assured me the update was incorrect and the delivery would arrive before or at 3pm and now its 3:15 the company is closed my wife has left and and I look like an a hole because I paid for a service i did not receive then complained and I was lies to and promised a delivery that was not delivered. I am beyond appalled not only at the ******* system but the blatant lies when calling for assistance and then when it gets too bad they turn their phone system off so you cant even call.

They eventually call me back after ruining the whole surprise again and offer me a delivery tomorrow which is not Valentines day, not longer is it a surprise and it will be delivered to me with an extra box of chocolates as an apology? I want my delivery and I want a full refund, If i do not get this I will make sure I post on every social media platform where I have huge following that the company is pathetic and dishonest and care so little to resolve their issues.