NetFlorist pathetic 3rd world service

We ordered a Christmas gift with order number ********** 55. This was placed and paid for on 17 December 2018. When trying to track the order, it reflected "pending". Despite phone calls and numerous emails with the proof of payment, the order still shows as pending. Christmas has come and gone. Today is the 28th of December 2018. Someone special went without a Christmas gift. Be warned, the worst customer service ever.