Netflorist pathetic

Ordered flowers on Wednesday for Valentines, got the order number, account number and did an EFT. Next morning I received a different account and order number via email, after I had paid for the flowers and send proof of payment to Netflorist. Now my order and payment confirmation is nowhere to be found! The call centre numbers just keep on ringing, made a complaint via email and received an email that someone will be in contact within 8 working hours. That was on the morning of 14 February and as of then no one has contacted me?? Messaged on Facebook, and the person that rep**** was of no help either! So, no flowers, missing order, missing payment notification... And no response from Netflorist. Pathetic! Not worth even a single star!