NetFlorist over-promising followed by non-delivery

I ordered an 'essential' item (meant for someone's birthday) on 9 April 2020. The order confirmation, followed by a subsequent SMS confirmation on 16 April 2020 indicated a delivery date of 20 April 2020.

On 20 April 2020 when no delivery was made - I made contact with NetFlorist - spoke to Warren ****son. He indicated that the delivery had been moved forward until 6 May 2020 - this after no communication has been made to me regarding this.

I asked for a refund and he indicated that a refund will be made, I asked whether I would receive a confirmation email confirming this - he indicated that I will be receiving such an email 30 to 45 minutes later.

I have not received any feedback so I am at this stage expecting non-delivery of the refund as well.