NetFlorist order not delivered correctly

I ordered one of the snack hampers for my husband this Valentines day 14 Feb 2022 and it had balloons - 3 hearts is the picture and presentation of the item and when it arrived the balloons where inside the hamper not inflated still sealed in the packet all three balloons? Now what is the point of ordering something if the balloons are not inflated? The presentation is not there, and it arrived in a box like a couriered item which was totally disappointing. I have sent a complaint to their suggested email address and today has made a week and still no response from them. Terribly disappointing.