NETFLORIST OR NET-SEWAGE YOU DECIDE

PATHETIC PATHETIC PATHETIC PATHETIC

I TRIED FINDING A MORE APPROPRIATE AND ELEGANT WORD TO DESCRIBE MY FIRST NETFLORIST EXPERIENCE DURING THIS FESTIVE SEASON, AND PATHETIC IS THE ONLY WORD THAT COMES TO MIND. I AM TRYING TO EXPLAIN IN AS MANY WORDS, THE PUTRID CUSTOMER SERVICE I'V EXPERIENCED, AND I CAN ONLY CONTRAST AND COMPARE TO SEWAGE (FOR THE LACK OF A BETTER AND MORE DESCRIPTIVE WORD).

ORDERED A GIFT FOR A FAMILY MEMBER DURING THESE UNPRECEDENTED TIMES, TRYING TO BRIGHTEN UP A NOT SO FESTIVE SEASON.

1. GIFT WAS BOT DELIVERED 2. NO APOLOGIES MADE 3. DAY 2 STILL NOTHING 4. I CALLED, THEY APPOLOGISED 5. PROMISED DELIVERY WOULD BE MADE A DAY LATE 6. NO DELIVERY (COLOUR ME SURPRISED) 7. I CALLED OOPS SUPPLIER CLOSED, SORRY WE DIDENT TELL YOU (LIKE I SAID SEWAGE) 8. MORE EMPTY APOLOGIES 9. NOW I WAIT

IF PATHETIC WAS A COMPANY, SEWAGE WOULD BE ITS SALES PITCH.

GIVE ME MY MONEY BACK NOW

The only silver lining was that the second customer service agent, was honest and followed up (Thanks Ayanda, I truly appreciate you, you tried to help, even when help and escalation was out of reach)