NetFlorist only in it for the money. Service is not a priority!

On the 22nd I placed an order for kitchen utensils. The entire order came to R1120.00. I was then informed that the items were not in stock and that I could have a voucher or a refund. I elected the voucher, much to my regret. I received the voucher a few days later but have been unable to redeem it. I have written copious numbers of emails for this to be resolved but was told that the problem is with my computer. Well it's not. Poor customer service, once again! In a time where I am thousands of kilometeres away from my family. This conduct is not appreciated.