Netflorist Online not for busy people

I placed an order on 7 Oct for delivery 12 Oct. During payment process for R204.95 there was a system problem and payment did not go through. I called to query because I received sms from my bank, and was told by Netflorist to make eft payment. After checking my account and confirming the payment did not go through I received an email from Netflorist asking me to make a payment of R140.00. This amount differed from the original amount of my order and after 3 phone calls and numerous emails, holding for sometimes 15 minutes on end, I was eventually able to persuade them that there was a billing error on their side. Although Lerato offered to place the order again on my behalfand asked me to make an eft payment, I decided that it was just too much trouble and had already taken up too much of my time, so I cancelled the order. No recompense was offered, and to add insult to injury, I received an email from Netflorist saying \We just wanted to pop you an email to let you know that one of our fine