NETFLORIST NOT TO BE TRUSTED

It is MothersDay this Sunday. I bought a gift after seeing the promotion of FREE Chocolates as an extra. I never got the chocolates even after doing all it points out to do. The conditions advertised are minimum spend of R500 excluding delivery fee. The screenshots attached shows clearly the promotion is applicable to Mothersday gifts which pops up on a list under the Mothersday promotion tab. After writing multiple emails to Netflorist complaining about the fact that they did NOT include the chocolates they rep**** with the following: "Hi Leila

Ticket: Re: We’ve confirmed your order!

Thank you for contacting NetFlorist.

We sincerely apologise for the inconvenience this has caused.

Please be advised that as per our terms and conditions, The box of free Lindt chocolate offer only applies to gifts ordered from the Mother’s Day range.

Kindly note that the 'Charlotte Rhys Pamper Box And Red Floral Scarf ' is not within our Mother's Day range, due to this reason the free chocolate was not included.

We are closing this ticket temporaily as resolved. If you have any query, please ler us know.

Should you need further assistance kindly call us on ***or respond to this mail and we will gladly assist.

Kind Regards Elisha Call Centre Agent"

The Website is misleading. NONE OF THE ITEMS listed under the Mothersday tab has the so called "MD" reference on it.

THeir explanations are lame and patheritc. They lure customers in to spend money but do not stick to their end of the promotion.

It is not about the money. The chocolates are not worth all the effort and certainly not the little amount of money compared to the cost of their items on sale.