Netflorist NOT SAME DAY DELIVERY

I placed an order for a cake for the nurses on duty at a hospital on 13 May. On 14 May I contacted Netflorist about 5 or 6 times because I could not track the order. I then got an email that my order was delivered but I didn't recognize the person. I was then told that there was a mix up with the system and that my order had not even left yet it was already 1pm!! I then kept following up and kept being told I would receive communication when it left but I DID NOT! I kept telling your agents this but it was not fixed. I got a call at 17:40 when the person had left work saying that the order was at the hospital!!! I was then told by the driver that they would deliver by 11am today 15 May. I then contacted Netflorist AGAIN only to be told that by 11:00 the order had not even left and once again I would get an email when it was leaving and for the THIRD TIME I HAD TO TELL THEM THAT I AM NOT RECEIVING COMMUNICATION FROM YOU!!!!!! I am disappointed by Netflorist. You caused frustration, anxiety and stress with something that was supposed to be pleasant. It was my first and last time ever using your services! The best agent I dealt with was Warren, he did not just send automated responses but tried to help. Our nurses are at the frontline and since yesterday morning with your first agent it was clear that you don't care!!