NetFlorist - Not adding a smile to my delivery going so wrong.

On the 27th November 2020, I ordered a beautiful Sunflower in a Purple Tin, Lindt Chocolates and a Get Well Soon Balloon for my husbands daugter, who has Leukemia and whom is very ill. Our family was all excited and thought we would add a smile to her face.

Instead when the delivery took place on the 29th, she received funeral flowers in a shape of a cross and her get well soon balloon. No chocolates. How on earth can this kind of error happen! When I logged the complaint and phoned them this morning, all they could say was sorry and they will correct the delivery. So inconsiderate. I insisted on something extra to apologies with the correct delivery! And the best they can do is a "Apology Chocolate"